Privacy Policy

Effective Date: February 28, 2025
Helping Hands Cleaning Professionals
407 S Dixon Avenue, Cary, NC | 919-815-2046 | helpinghandscleaning1@gmail.com

1. Introduction

Helping Hands Cleaning Professionals (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you use our services or visit our website.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, address, phone number, and email address.
• Payment Information: Billing details for processing payments (secured via third-party payment processors).
• Service Details: Preferences, special requests, and access instructions for cleaning services.
• Technical Data: IP addresses, browser types, and interactions with our website.

3. How We Use Your Information

We use collected data to:

• Schedule and provide cleaning services.
• Process payments and invoices.
• Communicate updates, offers, and service reminders.
• Improve our website and customer service experience.

4. Information Sharing

We do not sell or rent personal data. However, we may share it with:

• Service Providers: Payment processors, scheduling software, and trusted partners.
• Legal Authorities: If required by law or in response to legal processes.

5. Data Security

We implement security measures to protect personal information. However, online data transmission is not 100% secure, and we encourage caution when sharing sensitive details.

6. Your Rights

You may:

• Request access, correction, or deletion of your personal data.
• Opt out of marketing communications.

For requests, email us at helpinghandscleaning1@gmail.com.

7. Policy Updates

This policy may be updated periodically. Changes will be posted with a new effective date.

8. Contact Us

For questions, contact:
Helping Hands Cleaning Professionals
407 S Dixon Avenue, Cary, NC
919-815-2046
helpinghandscleaning1@gmail.com

Terms and Conditions

Effective Date: February 28, 2025
Helping Hands Cleaning Professionals
407 S Dixon Avenue, Cary, NC | 919-815-2046 | helpinghandscleaning1@gmail.com

1. Agreement to Terms

By booking a service with Helping Hands Cleaning Professionals (“we,” “our,” or “us”), you agree to abide by these Terms and Conditions.

2. Services Provided

We offer residential and commercial cleaning services, including standard cleaning, deep cleaning, and specialty services. Availability may vary by location.

3. Booking & Cancellations

• Appointments must be scheduled in advance.
• Cancellations or reschedules require 24 hours’ notice; late cancellations may incur a fee.
• We reserve the right to refuse service due to unsafe or unsanitary conditions.

4. Pricing & Payment

• Prices are confirmed at the time of booking.
• Payments are due at service completion unless otherwise arranged.
• Late payments may result in additional fees.

5. Customer Responsibilities

• Clients must provide access to the service location.
• Personal items should be stored to prevent misplacement.
• Any special cleaning requirements must be disclosed before service.

6. Liability & Damages

• We take care when handling customer property but are not liable for pre-existing damage or fragile items not disclosed before service.
• Any claims for accidental damage must be reported within 24 hours of service.

7. Satisfaction Guarantee

If you are dissatisfied with our service, contact us within 24 hours, and we will make reasonable efforts to resolve the issue.

8. Right to Refuse Service

We may refuse or discontinue service if unsafe conditions, harassment, or inappropriate conduct is encountered.

9. Changes to Terms

We may update these terms periodically. The most recent version will always be available on our website.

10. Contact Information

For any inquiries, contact us at:
Helping Hands Cleaning Professionals
407 S Dixon Avenue, Cary, NC
919-815-2046
helpinghandscleaning1@gmail.com